Lisk Improves Customer Support integrating Intercom
To further improve the quality of user experience, Lisk integraded Intercom to improve their customer support. Intercom allows the team to simplify the customer support process, focusing especially on improved response time and increased transparency.
According to their blog post:
The initial stage of the process was to create the Help Center. The Help Center contains comprehensive answers to often-asked questions regarding the company, products and general troubleshooting. The Help Center’s search bar allows users to more quickly locate their topic of interest, but also allows for customer support representatives to better suit customer needs, as they are able to see all query searches that have been made.
And in addition they stated:
We’re currently amidst forming a customer support team dedicated to answering all questions — technical and operational.
Intercom is a US-based software company that makes a customer messaging platform. The company allows software businesses to chat with prospective and existing customers within their app, on their website, through social media, or via email. Intercom has 25,000 paying customers and 100,000 monthly active users. The company has raised $116M in venture funding, and has 350+ employees across its San Francisco headquarters, Dublin R&D office, and recently opened Chicago office.
Lisk Magazine is a project supported by Lisk Italian Group.